Our Team

Stephen M. Yeity, CPCU, CIC, President and Founder

Upon graduation from Penn State University, Steve began his insurance career and now has over 24 years experience in the insurance business. He established CrossKeys Insurance in 1997 to represent the Erie Insurance Group. Steve actively serves in a number of community organizations, chairing activities and serving on several boards of directors.

Vanessa Pagan, CISR

Vanessa joined CrossKeys Insurance in 2004 and has been a licensed property, casualty, and Life agent since 2001. She is responsible for serving the needs of our personal lines clients as well as new client sales. Vanessa earned her CISR designation in 2008.

Tim Flynn

Tim came to CrossKeys Insurance from the Travelers Insurance Company where he specialized in claims. Tim brings an extensive background in service and sales to our organization and is managing the Hamburg Office.

Brad M. Coley

Brad joined CrossKeys Insurance from Liberty Mutual Insurance Company where he was a

Personal Lines and Life Agent the past two years. Brad is a graduate of Kutztown

University and has over ten years experience in sales and service.

Paula Borneman, CISR

Paula joined CrossKeys Insurance in 2009 to support the commercial insurance division.  Paula has over 20 years experience in the business with both personal and commercial insurance.  Currently she holds a certification with the Society of Certified Insurance Service Representatives.

Anne Guinther

Anne joined CrossKeys Insurance in 2010, bringing with her an underwriting background, having worked for CNA Insurance for over 17 years as a commercial underwriter.  Anne, a Kutztown University graduate, is also a licensed property casualty agent who is responsible for providing administrative support in our Hamburg office.

Melissa J. Papola, Administrative Assistant

Missy has been with CrossKeys Insurance since 2002 and has been a licensed property casualty agent since 2006. Her responsibilities include, but are not limited to, reception, payment processing, client assistance, and file maintenance.

Michele A. Yeity, Controller

After spending 20 years in the Banking industry, Michele joined CrossKeys Insurance in 2003 and has been a licensed property casualty agent since 2006. She is responsible for bookkeeping, banking, payroll, and other back office functions of the business.